…dedicated to the professional development of patient transport management
How does NAHTM help you?
NAHTM is the recognized source for hospital based, patient transport management. The NAHTM organization provides many benefits and opportunities for its members to further their own professional development, improve the skills and performance of their staff, as well as the overall improvement of department practice.
The National Association of Healthcare Transport Management (NAHTM) is composed of management personnel from throughout the United States, Canada and Brazil who are responsible for the transportation of patients in hospital settings.
National Association of Healthcare Transport Management
Dr. Maureen Triller, DrPH, MPA, PMP, PHR
Project Director, Clinical Support Services Administration
University of Texas MD Anderson Cancer Center
Sponsored by: The National Association of Healthcare Transport Management (NAHTM)
April 19, 2017
Using Key Units of Work (KUoW) to Determine Productivity & Staffing
Labor is the largest single expense in service enterprises such as healthcare, so we need to demonstrate efficient use of staff. The purpose of this session is to discuss how to collect and present data to help identify and support appropriate staffing levels for patient transportation services. We will discuss how to define and measure key work outputs, or Key Units of Work (KUoW), which can then be used to measure productivity when combined with inputs of labor (e.g. FTEs, hours). This type of data allows us to understand current or baseline productivity, measure the effectiveness of efforts to improve productivity, and justify the need for additional staff.
1. Identify and measure a Key Unit of Work
2. Identify an appropriate measure of labor input
3. Develop a productivity metric
4. Present productivity data using graphs and charts
5. Use productivity data to calculate staffing needs
International Journal of PATIENT TRANSPORTATION
NAHTM exists to promote the profession of patient transport management. NAHTM’s current activities include holding regular conferences for the presentation and discussion of new research results, best practices and case studies. NAHTM has collaborated with Innovative Publishing to create and produce an academic Journal of Patient Transportation scheduled for a summer 2017 publication.
CPTOM - Certified Patient Transport Operations Manager
CPTE - Certified Patient Transport Executive
NAHTM is exploring creating a profession-wide certification. In order to apply professional standards, and increase the level of practice, NAHTM is exploring establishing certification for patient transportation team leads, supervisors, managers and executives. This is intended to be portable to all places a certified professional might work. Attend the 2017 Annual Conference to learn more at the unveiling of the certification program.
Convergent Software Systems Inc.