Teletracking and NAHTM Benchmarking Merger

TeleTracking & NAHTM to Set Hospital Transporter Performance Standards

PITTSBURGH (May 19, 2015) ‐‐ TeleTracking Technologies, Inc. announced today it will partner with the National Association of Healthcare Transport Management (NAHTM) to identify productivity standards for hospital patient transport departments.The collaboration will begin later this year with a benchmarking project that will collect and analyze data from 25 participating U.S. and Canadian hospitals. Each hospital will provide historical data on request time (the time between request and dispatch of a transporter), transport time (job assignment to completion), and overall transport completion time (from initial request to job completion). An initial report is due this fall.

As the leading producer of operational management systems for healthcare, with the largest client base, TeleTracking is uniquely positioned to benchmark operational performance in most categories of services supporting hospital caregiving. Future benchmarking initiatives may include environmental services (EVS) standards, admission/discharge performance, and referral patterns.

“The collaborative relationship with TeleTracking is invaluable to our members and to the healthcare industry at large,” said NAHTM President Dr. Pamela Douglas‐Ntagha, DNP, JD, RN, who is Director of Patient Resources at MD Anderson Cancer Center. “It’s the basis for a project of standards development that will allow us to continually understand, measure and improve patient care and performance efficiency.”

“TeleTracking and NAHTM have had a rich history and relationship that has spanned over a decade,”said Jason Harber, Vice President of Product Management at TeleTracking. “We are honored to have been selected for the study which will allow patient transport departments to understand the factors that impact performance.”

All participants are NAHTM members using TeleTracking’s TransportTracking™ application (version 3.0 or higher). Results of the benchmarking study will be available to NAHTM members and other entities selected by NAHTM and TeleTracking. Interested hospitals may contact Michele Jackson, ( at NAHTM for more information.


The National Association of Healthcare Transport Management is comprised of managers of hospital patient transport and related activities throughout the United States and Canada. These related activities include mail services, shuttle/van transportation, equipment management, linen management, distribution, item/materials (including lab specimens) movement, patient lift teams, greeter services, sitter services and volunteer service management.

About TeleTracking

TeleTracking Technologies, Inc., the world leader in healthcare operations management, helps hospitals save lives by making their operations more efficient through automation, process redesign, and real time managerial feedback. Founded over two decades ago, the eight ‐time KLAS Patient Flow Category Leader and HFMA peer review designee provides real time tracking and monitoring of patients, staff, physicians, assets, temperature, humidity, hand hygiene compliance, patient flow, transfers, infection tracking, admissions, and OR performance, all from a single source. TeleTracking has over 900 clients throughout the U.S., Canada and the U.K. For more information visit and join the conversation on optimizing hospital operations by subscribing to our blog


Contact: Kris Kaneta

Vice President, Marketing

TeleTracking Technologies, Inc.

kris‐ / 412‐391‐6355